The TranzAlpine, Northern Explorer and Coastal Pacific schedules are affected due to Covid Alert Level 3 and Level 2. Regretfully the TranzAlpine, Coastal Pacific and Northern Explorer services are now cancelled until at least 13 December 2021. Scenic trains will not be operating in alert level 2 areas as we are unable to provide the service experience we seek to deliver. Unfortuneately, we can't provide our customers with total certainty at this time when services will resume and we appreciate this may be affecting your travel plans. We will advise updates on our websites as soon as a decision has been made on resuming services.
Face masks are now mandatory on all journeys, except when consuming food or drink.
Cook Strait ferry bookings and some daytours and bus routes are also open for sale. Do not hesitate to contact us if you have any queries on 0800 143 669 or email@example.com
We understand that Covid-19 continues to add uncertainty in planning. Should there be cancellation of services due to Covid 19 restrictions, we will offer affected customers a transfer to an alternative date, a credit for 12 months, or a refund, regardless of the fare purchased less a $30 processing fee for the entire reservation.
Auckland suburban train services
For fare and timetable information please phone Auckland Transport on 0800-103-080 tollfree in the Auckland region only or click for online train timetables and fares on the Western, Southern, Eastern, Onehunga and Manukau lines only.
There are no regular commuter passenger train services from Auckland to Hamilton. The Northerner Explorer train provides one service between Auckland and Hamilton.
Wellington suburban train services
For fare and timetable information please phone Metlink on 0800-801-700 tollfree in New Zealand for train timetables and fares on the Capital Connection and the Wairarapa Connection operating from Wellington. The Capital Connection and the Wairarapa Connection are commuter train services, so reservations are not required.
Tickets for these trains are available from the Tranz Metro ticket office - Wellington Railway Station, Masterton Railway Station, Featherston Railway Station and Palmerston North Railway Station or from the respective Train Manager's on the day of travel.
For timetable and fare information for the Capital Connection (Wellington/Otaki/Levin/Palmerston North) - please phone KiwiRail on 0800 872-467 tollfree in New Zealand.
For timetable and fare information for the Wairarapa Connection (Wellington/Featherston/Masterton) train services - please phone Metlink on 0800-801-700 tollfree in New Zealand.