The TranzAlpine, Northern Explorer and Coastal Pacific schedules are affected due to Covid Alert Level 3 and Level 2. Regretfully the TranzAlpine, Coastal Pacific and Northern Explorer services are now cancelled until at least 13 December 2021. Scenic trains will not be operating in alert level 2 areas as we are unable to provide the service experience we seek to deliver. Unfortuneately, we can't provide our customers with total certainty at this time when services will resume and we appreciate this may be affecting your travel plans. We will advise updates on our websites as soon as a decision has been made on resuming services.
Face masks are now mandatory on all journeys, except when consuming food or drink.
Cook Strait ferry bookings and some daytours and bus routes are also open for sale. Do not hesitate to contact us if you have any queries on 0800 143 669 or firstname.lastname@example.org
We understand that Covid-19 continues to add uncertainty in planning. Should there be cancellation of services due to Covid 19 restrictions, we will offer affected customers a transfer to an alternative date, a credit for 12 months, or a refund, regardless of the fare purchased less a $30 processing fee for the entire reservation.
TRAVEL RESERVATIONS MADE WITHIN 24 HOURS OF DEPARTURE TIME/DATE OR ON THE DAY OF TRAVEL CAN NOT BE GUARANTEED
* All prices are in New Zealand Dollars (NZ$) and include Goods & Service Tax (GST). All prices are capacity controlled and subject to change. If the fare you requested is unavailable you will be contacted via the details provided in your booking and offered the alternative fare or the opportunity to cancel your request without penalty.
* Rail New Zealand has obtained some live API feeds on selected products. Ferry bookings are live bookings and therefore instant confirmations are provided. Other services are on a request basis and will be processed manually. Bookings are not confirmed until you receive a travel voucher clearly confirming all journeys with an applicable confirmation number.
* A 2.4% fee is automatically added for all payments made via credit card at the time of check out.
* Bus Cancellations - New Zealand Travel Team charge a 10% Refund Processing Fee in addition to any charges applied by Intercity Coachlines on cancellations of all point to point bookings. A NZ$ 30.00 Refund Processing Fee will be applied to all tours.
* Train Cancellations - New Zealand Travel Team charge a $30.00 per booking Refund Processing Fee in addition to any charges applied by Great Journeys of New Zealand on cancellations of all point to point bookings.
* Ferry Cancellations - New Zealand Travel Team charge a 10% Refund Processing Fee in addition to any charges applied by InterIslander or Bluebridge on cancellations of all point to point bookings.
* Rail/Bus Passes - New Zealand Travel Team charge a $100.00 per person booking Refund Processing Fee in addition to any charges applied by Great Journeys of New Zealand or Intercity Coachlines on cancellations of passes.
* Travel Packages are subject to availability and we have the right to amend hotels if necessary. Travel Packages are non refundable.
* All reservations and the issuance of an 'E-Ticket/Itinerary' or 'E-Voucher' for travel on any regional or long distance bus/coach service and/or tour is subject to the terms of the Operator's Conditions of Carriage and Terms and Conditions of the fare that has been booked.
* Any 'E-Ticket/Itinerary' or 'E-Voucher' must be available for inspection by the bus/coach driver on the day of travel. Failure to have an 'E-Ticket/Itinerary' or 'E-Voucher' available for inspection, may result in your travel plans being disrupted.
* The Issuance of your train 'E-Ticket/Itinerary' or 'E-Voucher' and/or the Operator/s of the bus/coach and/or ferry service and/or tour that has been booked for, are not responsible or liable for any loss, damage or expense incurred by passengers as a result of the failure of the service to operate or depart or arrive at the scheduled time or location or any other disruptions to the service due to operational requirements or from the forces of nature.
* Any dispute/s concerning your reservation comes under New Zealand law and is to be heard in a New Zealand Court of Law between yourself and the operator of the bus/coach or ferry service that has been booked for and travelled.
* Payment is by a Visa/Mastercard credit, debit, reloadable prepaid card or travel card for all travel routes.
* All refunds are processed back to the original Visa/Mastercard card that was used to pay for your train/ferry travel. Refunds to another Visa/Mastercard or 'Electronic' payment card or for cash is NOT allowed.
* Visa and Mastercard payments are processed by 'International Rail/International Travel' or 'Railbus International'.
* Bus, tour and some train fares e-vouchers are issued by CAD Marketing Ltd, being an authorised/accredited ticketing/reservation agents of InterCity Group Ltd, trading as Newmans Coachlines, InterCity Coachlines and Great Sights or bus/coach/transport operators under contract to InterCity Group Ltd.
* All train e-vouchers are issued by International Rail Ltd or train e-ticket/itineraries are issued by CAD Marketing Ltd being authorised/accredited ticketing/reservation agents of Great Journeys of New Zealand - a trading division of Kiwirail Ltd.
* By clicking the I agree to the Terms and Conditions, you accept these Terms and Conditions of your reservation/s and the Conditions of the Carriage of the Operator of the bus/coach service, tour and/or ferry service/s that has been booked for. Your email address and name will be added to our mailing list, if you do not wish to remain on our mailing list, please unsubscribe from the link on the newsletter or contact us directly.